Customer Service Officer H/F

We are looking for one person for our client as a Customer Service Officer.

> Your main responsibilities

Orderfulfillment & CRM :
- Propose and share preform specifications in response to customer inquiries & needs
Monitor customer account receivables to ensure timely shipment/ collection
- Generate weekly customer reporting and participate to weekly, bi-weekly customer calls
Monitor on-time shipment performance
- Visit strategic customers at least twice a year
- Monitor customer account receivables to ensure timely shipment/ collection

Demand Planning :
- Ensure regular customer receipt of demand forecast
- Maintain centralized inbox up- to- date, dispatch information as required
- Share market intelligence with demand planner and provide input to consolidated view on a monthly basis
- Maintain plant re-work list up- to- date and align with customer' priorities

Inventory management :
- Register monthly consignment stock consumptions & analyse discrepancies
- Identify alternative outlets for slow moving stocks with objective to accelerate sale
- Monthly review of customer' packaging program and ensure effective rotation & customer collaboration

Master data :
- Maintain customer instructions and contacts updated in customer master and documents
- Issue material creation request for standard preforms & obtain approval & record documentation

- Minimum 5-years in a similar role in an industrial & manufacturing environment
- Strong skills of French, German,. English both written and spoken, minimum B2 level
- Clear and effective communication skills
- Good knowledge of ERP (SAP) particularly SD- MM and WM modules
- Advanced Excel skills
- Enjoys communicating to customers & creating strong relationships
- Ability to trouble-shoot and finding solutions

Working in a large, dynamic and globally recognized industry

Many advantages await you