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GO RH Interim Recrutement
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GO RH Interim Recrutement

SUPPORT HELPDESK (H/F)

Our client

Our client, located in the Grand-Duchy of Luxembourg, strives for excellence with a commitment and dedication to meet the needs and expectations of their clients. To strengthen the Fund Services Department, our client has mandated GO RH to recruite a Support Helpdesk (M/F) within the framework of their Luxembourg based activities.

Your responsibilities

  • Install, maintain and monitor computer systems of the bank in order to make sure of their proper execution ;
  • Ensure the proper execution of the tasks in accordance with the policies and procedures in place ;
  • Manage VMWare, Windows server, Active Directory, MS Exchange, Windows 10 Workstations ;
  • Maintenance of VDI images and desktop pools / Troubleshoot and resolve VDI Issues;
  • Perform daily IT operations/ Perform daily service desk and help desk ;
  • Troubleshoot and solve hardware, software and connectivity problems, including user access and component configuration ;
  • Observe operation of equipment, control panels, error lights, verification printouts, error messages and faulty output ;
  • Contact the appropriate Staff to solve console control panel errors ;
  • Determine sources of computer problems ;
  • Ensure SOD (Start of Day) and COB (Close of Business) roles ;
  • Maintain confidentiality with regard to the processed information, stored or accessed by the network ;
  • Update the procedures, when needed.

Your profile

  • You have a Bachelor in Information Technology, or a professional experience (minimum 2 years) with Windows Server, VMWare, Active Directory environments Knowledge ;
  • You have knowledge of computer system backup requirements and procedures ; input and output media and computer job control procedures
  • Your English and your French are fluent :
  • You master Microsoft Suite ;
  • You have excellent communication skills ;
  • You have analytical and problem-solving mind Team player.

If you recognize yourself in this job description, don't hesitate to apply! Our client offers an attractive salary package in a dynamic company allowing you to enrich your knowledge and skills.

Please note that the selected candidate will have to provide a clean criminal record extract.

Date de publication

20.10.2021

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